In an effort to make our practice management software more complete, we have been searching out other packages that compliment our product offerings.

Our latest discovery is PCS's PhoneTree’s Patient Messaging System. By interfacing their automated voice appointment confirmation system and lab results message center, your patients receive a higher level of service for a lower bottom line investment.

• Reduce missed and forgotten appointments
• Reduce staff workloads while increasing patient contact rates
• Remind patients to bring medication, documentation, x-rays, etc.
• Announce screenings, immunizations and other special services
• Speed collection of delinquent accounts

And, it’s easy to use! Simply print a patient schedule or report from your Medical Management System. PhoneTree reads your report and contacts each patient automatically.

PhoneTree then gives specific information to each patient (day, date, time, physician, location and any special instructions). Individual messages can be set up for each provider, location and appointment type.

You can also run multiple jobs simultaneously (confirmations, collections, recalls, patient surveys and more).

Just look at the features available with this new interface:

• 100% unattended operation
• Allows patient to transfer call to office phone system
• Start/Stop calling times and call/no call days
• Detailed, summary and ‘by patient’ call status available: call complete, busy, no answer, answered by machine, answered by business, call confirmed/not confirmed, number changed or disconnected, cannot connect, fax or pager encountered, no answer after 15 attempts
• Call log audit trail maintained for all calls ever placed.
• User selectable ring count before declaring ‘Not Home’
• Auto-repeat message by patient upon request
• Adjustable patient reply sensitivity

With over 10,000 PhoneTree systems installed nationwide, we are sure this interface will provide real value to our customers. Just think about what you are paying right now to have someone make appointment confirmation calls. Or, if you don’t currently make confirmation calls, this procedure can dramatically reduce your number of no-shows!